What I tackle
I help brands bring their unique stories to life consistently,with the teams who carry them and the clients who live them
Leveraging my international background & rich experience in retail, marketing and talent development, across different industries & countries, I offer a structured & tailor-made, human-first approachthat connects vision to execution, and coherence to results.
Retail Excellence
- 360° retail / boutique assessments, mystery shopping & NPS, set up, conclusions & way forward
- Impactful client experience design
- Action plans to perform meaningfully
Blended learning & facilitation
- LMS, learning platform UX & content
- Digital learning module design
- Brand community activation & client engagement, online & in store
Talent Development
- Team skills, self-awareness & engagement level assessments
- Upskilling: onboarding, learning paths & targeted trainings to support performance in boutique
- Clienteling & emotional intelligence, enhancing & practicing story-tailoring
What could we put into motion today?
Whether you are launching a new product, opening a boutique, elevating your client experience, activating a new brand story or helping a team step into its next level, let’s start with the reality on the ground and build from there.
Let's connect to explore your project
We start by understanding your reality on the ground and what you would like to change.
Then we see together whether working with MCCV is the right fit.
A 30-minute call to discuss how I could best support you and bring value.