Client Experience & Retail Advisor
Certified ICF coach & trainer
Marie-CélineChou-Vauzanges
Working in French and English, with Maisons and teams across Europe, Asia and the Americas.
My journey has always been about connecting ideas & people, always close to the field with end-clients, whether in boutiques, department stores or hotel spas. Twenty years at LVMH and Richemont, in premium cosmetics, high watchmaking and high jewellery: first in marketing as a product manager, then as a manager and team leader, before building and leading a team of global retail trainers & coaches.
I speak the language of both headquarters and boutiques, head in the stars but feet right on the ground, so your brand ambition becomes a client experience your teams actually deliver, with measurable engagement. That closeness to the field keeps every recommendation grounded in what teams and clients experience.
Today I advise and support entrepreneurial brands looking to expand their impact, wearing my certified coaching “double hat”: listening actively to where you stand, then building an action plan and contributing, by your side, with creativity & methodology, until we make the right KPIs move. MCCV stands for Meaningful Connections Create Value: a belief, and a business principle.
For more details, please visit my 
LinkedIn profile
Certifications & credentials
Experience & legitimacy
From headquarters to boutiques
Two leading groups, responsibilities at different levels of the retail value chain, and a habit of working where the client experience actually happens.
People development
Extensive experience in training journeys, onboardings, commercial training and facilitation for retail teams and managers, connecting skills to the right missions for enhanced engagement & performance.
Client experience
Client journeys built on client insights, brand uniqueness and memorable hosting styles, connected to meaningful KPIs, in order to maximize your retail success and chances of being chosen and remembered.
International perspective
A cosmopolitan background shaped by Paris, Shanghai and Geneva, at ease across markets, cultures and ways of working.
A network of specialists
The ability to recommend or introduce trusted and experienced partners when a mission calls for complementary competencies & strengths.
That’s my side. How about your story?
What could we put into motion today?
Whether you are launching a new product, opening a boutique, elevating your client experience, activating a new brand story or helping a team step into its next level, let’s start with the reality on the ground and build from there.
Let's connect to explore your project
We start by understanding your reality on the ground and what you would like to change.
Then we see together whether working with MCCV is the right fit.
A 30-minute call to discuss how I could best support you and bring value.